Privacy policy

Last Updated: June 2026

Little Clover ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that is reasonably necessary to operate our business and provide our products and services, including:

Contact Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order and Transaction Information

  • Products purchased
  • Order history
  • Payment confirmation details
  • Returns, exchanges, and refund information

Account Information

  • Login credentials
  • Preferences and settings

Device and Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Website activity and interactions
  • Cookies and similar technologies

Customer Service Information

  • Information provided when contacting us regarding orders, enquiries, returns, exchanges, or support requests

Why We Collect Your Information

We collect personal information only where it is reasonably necessary to conduct our business and provide our services.

Your information may be collected and used to:

  • Process and fulfil orders placed through our website.
  • Deliver products to the correct recipient and address.
  • Process payments securely.
  • Provide customer support and respond to enquiries.
  • Manage returns, exchanges, and refunds.
  • Communicate with you regarding your orders or account.
  • Improve our website, products, and customer experience.
  • Detect, investigate, and prevent fraudulent or unauthorised activity.
  • Comply with legal, taxation, accounting, and regulatory obligations.
  • Send marketing communications where you have chosen to receive them.

If you choose not to provide certain information, we may be unable to process your order or provide some services.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to updates, complete a form, or contact us.
  • Automatically through cookies and similar technologies when you browse our website.
  • From service providers and business partners that assist us in operating our website and services.

Shopify and Third-Party Service Providers

Little Clover is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services online.

To operate our website and fulfil orders, we may share information with trusted third-party providers, including:

  • Shopify
  • Payment processors
  • Shipping and fulfilment providers
  • Website hosting and technology providers
  • Analytics providers
  • Marketing and communication service providers

These providers may only access personal information where reasonably necessary to perform services on our behalf.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Overseas Disclosure of Information

Some of our service providers, including Shopify and related technology providers, may store or process personal information outside Australia.

By using our services, you acknowledge that your personal information may be transferred, stored, or processed in countries outside Australia where reasonably necessary for the operation of our business and the provision of our services.

Marketing Communications

Where you have chosen to receive marketing communications, we may send you updates regarding products, promotions, and other news relating to Little Clover.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link contained within our marketing emails.

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Enable website functionality.
  • Remember your preferences.
  • Improve website performance.
  • Understand how visitors use our website.
  • Improve the overall customer experience.

Most web browsers allow you to manage or disable cookies through your browser settings.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and services.
  • Complete transactions.
  • Maintain business records.
  • Meet legal, accounting, taxation, and regulatory obligations.
  • Resolve disputes and enforce our policies.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

Access and Correction

You may request access to personal information we hold about you or request correction of information that is inaccurate, incomplete, or out of date.

We will respond to such requests within a reasonable timeframe and in accordance with applicable privacy laws.

Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy laws, please contact us using the details below so we can investigate and respond to your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to remove the information where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational needs.

Any updates will be published on this page and will take effect from the date shown at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related enquiry or complaint, please contact us:

Little Clover
Email: support@littleclover.store